Commercial Roofing Service Manager

Location

Raleigh, North Carolina

Salary

$90k/year - $110k/year

Apply now

Job Title: Commercial Roofing Service Manager

Location: Raleigh, NC

Compensation: $90k-$110k+ Bonuses (if applicable)

Benefits:

Company vehicle + gas card
Company-provided laptop and phone
Medical, dental, vision insurance
401(k) with company match
Paid time off and holidays
Training, development, and advancement opportunities
Performance-based incentives and bonuses

Company Overview:

Tiello is partnered with a leading and rapidly growing Commercial Roofing Contractor based in Raleigh,NC, in their search for a Commercial Roofing Service Manager to lead and scale their Service Division. This role will play a key part in client relationships, team management, and operational success across service and repair projects.

Role Summary:

The ideal candidate has 5+ years of commercial roofing experience and a proven background in managing service teams, scheduling, customer communication, and driving division growth. This is a leadership opportunity for a results-driven professional who can lead technicians, manage workflows, and enhance customer satisfaction.

Project Type:

Job Responsibilities:

Manage and grow the commercial roofing service department
Lead, coach, and schedule a team of service technicians and coordinators
Oversee service work orders, emergency calls, and warranty requests
Ensure timely and high-quality completion of repairs and inspections
Maintain strong relationships with existing clients and serve as main point of contact for service work
Review technician reports, job photos, and repair recommendations
Coordinate daily operations including dispatch, material procurement, and scheduling
Track service KPIs and profitability goals; report on department performance
Collaborate with sales and estimating teams on proposals and scopes
Ensure full compliance with OSHA, company safety standards, and proper documentation
Hire, onboard, and train new service staff as the department expands

Qualifications/Requirements:

5+ years of experience in commercial roofing (service/repair focus preferred)
2+ years of experience managing crews or leading a service team
Deep understanding of flat roofing systems (TPO, PVC, EPDM, Mod Bit, Built-Up)
Excellent communication and client service skills
Proficient with service reporting platforms, scheduling software, and mobile technology
Ability to read and interpret drawings, specs, and scopes
Valid driver’s license and clean MVR
OSHA 10/30 certification preferred
Must be authorized to work in the U.S.

Legal & EEO Language:

Tiello LLC is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Apply now

BACK TO OPENINGS

Caitlin Burke

caitlin@tiello.com

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