Security Systems Service Technician

Job Title: Senior Security Systems Service Technician 

Location: Salem, NH

Salary Range: $40 - $50 hourly

Benefits include:

• 401k retirement plan
• Paid time off (PTO) days and paid holidays
• Medical, dental, and vision insurance
• Company vehicle and a fuel card
• Reimbursement for expenses incurred while performing your duties, such as accommodations, meals, and parking.
• And many additional perks!

Tiello has partnered with a nationally recognized Security Systems Integrator in search of a Senior Service Technician to join its Salem, NH team. The Senior Service Technician will play a key role in leading complex security system projects, providing advanced expertise in installation, troubleshooting, and repair of integrated security solutions. This position also involves mentoring junior technicians, ensuring high-quality workmanship, and supporting system testing, commissioning, and maintenance efforts across a variety of customer sites.

Project Types: Hospitals, Schools/ Universities, Commercial, Office Buildings, Industrial Buildings, Mixed-Use, Retail, Tenant Improvements, etc.

Key Responsibilities:

• Service, install, and support video surveillance and access control systems across diverse client environments.
• Install and configure hardware devices including readers, electric locks, exit devices, power supplies, and cabling.
• Program and configure access control and IP-based video systems.
• Maintain current manufacturer certifications and ensure compliance with industry standards.
• Lead system installation, configuration, and troubleshooting of advanced and integrated security platforms.
• Provide technical support for escalated service requests and complex system issues.
• Conduct system inspections to verify operational performance and regulatory compliance.
• Mentor and train junior technicians on best practices, installation standards, and troubleshooting methods.
• Collaborate with project managers, clients, and field teams to ensure timely, high-quality project delivery.
• Develop and maintain detailed documentation for installations, maintenance, and service procedures.
• Stay current on industry trends, product updates, and emerging technologies.
• Perform additional duties as assigned.

Skills & Qualifications:

• High School Diploma or equivalent required; additional technical training preferred.
• Valid drivers license
• MA Low Voltage license is preferred. 
• 5 years minimum of experience in servicing or installing security systems.
• Proficiency or certifications in platforms such as LenelS2, Genetec, Avigilon, Brivo, Feenics, American Dynamics, or Verkada highly preferred.
• Strong technical aptitude with the ability to learn and adapt to new technologies.
• Excellent verbal and written communication skills.
• Demonstrated commitment to exceptional customer service and client satisfaction.
• Self-motivated, organized, and dependable with strong attention to detail.
• Proven ability to manage multiple priorities and perform effectively under pressure.
• Leadership and mentoring skills to guide and support junior or apprentice technicians.

Applicants must be authorized to work in the U.S.

Tiello LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.