Commercial Roofing Service Department Manager

Job Title:

Commercial Roofing Service Department Manager

Location:

Baltimore, MD

Compensation:

$80k-$90k + Bonuses

Benefits:

• Company vehicle, phone, laptop
• Medical, dental, vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities, ongoing training, and certifications

Company Overview:

Tiello is partnered with a reputable and growing Residential and Commercial Roofing Contractor based in Baltimore, MD, in their search for a Service Department Manager to lead day-to-day operations, team performance, and customer service within their service division.

Role Summary:

The ideal candidate has 5+ years of experience in roofing service management (commercial and/or residential) and a proven track record of leading service teams, resolving customer issues, and maintaining profitability and client satisfaction. This position is critical in maintaining strong customer relationships, optimizing crew performance, and driving departmental growth.

Project Type:

• Commercial and Residential Service & Repair
• Leak Investigations
• Preventive Maintenance
• Emergency Calls & Small Projects

Job Responsibilities:

• Oversee all operations of the service department (crews, dispatch, scheduling, materials, and logistics)
• Manage and mentor service techs, coordinators, and foremen
• Dispatch service crews and monitor daily productivity and efficiency
• Maintain a high level of customer communication and satisfaction
• Provide accurate estimates and proposals for service and repair work
• Review work orders, service reports, and ensure job completion documentation is timely and accurate
• Monitor financial performance of the service department (budgets, margins, labor hours)
• Handle escalated customer issues, warranty claims, and urgent situations professionally
• Collaborate with sales, production, and executive teams to ensure alignment and continuous improvement
• Maintain safety protocols and ensure compliance with company and OSHA standards
• Use CRM/ERP systems to manage scheduling, tracking, and reporting

Qualifications/Requirements:

• Minimum 5 years of experience in residential and/or commercial roofing service management
• Knowledge of a wide range of roofing systems (shingle, tile, TPO, BUR, coatings, etc.)
• Strong leadership and organizational skills
• Excellent customer service and communication abilities
• Proficient in estimating repairs, writing proposals, and reading scopes
• Experience using construction management software (FCS, Jobba, Dataforma, or similar)
• Valid driver’s license and clean driving record
• Ability to pass background check and drug screening
• Eligible to work in the U.S.

Legal & EEO Language:

Tiello LLC is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Let me know if you`d like to adjust the emphasis more toward either residential or commercial, or add company-specific language!