Commercial Roofing Service Manager

Location

Reidsville, North Carolina

Salary

$90k/year - $110k/year

Apply now

Position: Commercial Roofing Service Manager

Location: Reidsville, NC

Industry: Commercial Roofing / Service & Repairs

Employment Type: Full-Time

Compensation: $90k-$110k+ (DOE)

About the Company

Our client is a leading commercial roofing contractor focused on service, repairs, leak response, and preventative maintenance programs for commercial, industrial, and institutional clients. They are in an active growth phase and are looking for a polished, organized, customer-facing Service Manager who can elevate operations, manage field teams, and drive an exceptional client experience.

This is an opportunity to join a respected contractor with a strong reputation, stable backlog, and a high-performing service department.

Role Overview

The Service Manager oversees all daily operations of the service department, including dispatching, repair scheduling, client communication, estimating small projects, and managing service technicians. The ideal candidate is highly organized, customer-driven, and experienced in commercial roofing systems, service workflows, and team leadership.

Key Responsibilities

Lead and manage the commercial roofing service department, including technicians, coordinators, and field crews.
Oversee dispatching, scheduling, and leak/emergency response, ensuring high levels of customer satisfaction.
Review scopes, diagnose leaks, and provide accurate repair recommendations and pricing to clients.
Prepare estimates for service repairs, maintenance work, and small projects.
Conduct jobsite visits to verify scope accuracy and quality control.
Manage warranties, service contracts, and preventative maintenance programs.
Maintain and update service logs, work orders, and CRM/ERP systems.
Oversee safety protocols, ensuring crews follow company and OSHA standards.
Serve as the primary point of contact for service clients, building long-term relationships.
Review technician performance, provide coaching, and assist with hiring/training.
Track departmental KPIs, backlog, margin targets, and revenue goals.
Ensure accurate, timely invoicing and assist with resolving billing issues.
Collaborate with Operations and Sales to identify additional service opportunities.

Qualifications

Required:

3+ years of experience in commercial roofing service/repairs
Strong knowledge of roofing systems (TPO, PVC, EPDM, Modified, BUR, coatings)
Experience dispatching or managing service technicians
Strong communication skills with both customers and field teams
Ability to read/understand roof details, scopes, and repair recommendations
Highly organized with strong attention to detail
Ability to manage multiple service calls and priorities simultaneously

Preferred:

Experience in a Service Manager, Assistant Service Manager, or Service Coordinator role
Estimating experience for repairs and small projects
CRM/ERP experience (FCS, ServiceTitan, DataForma, AccuLynx, etc.)
Bilingual (English/Spanish) is a plus
OSHA 10 or higher

Compensation & Benefits

Base Salary: $90k-$110k/year
Performance bonus opportunities
Company truck, gas card, or allowance (if applicable)
Medical, dental, vision benefits
Paid time off + paid holidays
401(k)
Long-term growth opportunities within the company

Legal & EEO Statement:

Tiello LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

INDLP

Apply now

BACK TO OPENINGS

Caitlin Burke

caitlin@tiello.com

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