Restoration Franchise Manager
Franchise Manager – Restoration Industry
Location: Charlotte, NC (Regional Role – Southeast)
Compensation: $90,000–$110,000 Base + Annual Bonus + Full Benefits
Schedule: Full-Time
About the Opportunity
Tiello is partnered with a well-established, rapidly expanding restoration organization seeking a Franchise Manager to support and scale multiple franchise locations across the Southeast. This role is perfect for someone who thrives in a high-growth environment, understands the operational demands of the restoration industry, and excels at coaching business owners to higher performance.
Position Overview
The Franchise Manager will serve as a strategic leader responsible for driving operational consistency, franchise profitability, and brand alignment across a multi-unit network. This person will act as the main operational partner to franchise owners-supporting everything from daily workflow improvements to long-term business planning and market growth.
Key Responsibilities
Operational Leadership
- Support franchise owners in strengthening day-to-day operations, workflow efficiency, and team performance.
- Conduct scheduled site visits to evaluate operations, identify gaps, and provide structured coaching.
- Implement action plans to improve KPIs, operational processes, and customer satisfaction.
- Ensure consistent adherence to brand, quality, and safety standards across all assigned locations.
Financial Performance
- Review P&L statements to identify trends, challenges, and opportunities for financial improvement.
- Guide franchise owners in strengthening unit economics, pricing strategy, and margin growth.
- Provide ongoing coaching in budget planning, forecasting, and financial decision-making.
Franchise Support & Accountability
- Build strong, trusted relationships with franchise owners and their leadership teams.
- Lead onboarding, training, and development for new franchisees entering the network.
- Facilitate business reviews, performance evaluations, and goal-setting sessions.
- Provide direct support to underperforming locations with tailored improvement strategies.
Strategic Growth & Market Support
- Collaborate with corporate leadership to identify market expansion opportunities.
- Support regional initiatives, new territory launches, and brand-wide programs.
- Maintain consistent communication between franchises and internal leadership teams.
Qualifications
- 5+ years of franchise operations, regional management, or multi-unit leadership experience.
- Strong background in restoration, construction, or service-based industries.
- Proven success coaching business owners or operational teams.
- Ability to analyze financial statements and translate insights into actionable strategies.
- Excellent communication, leadership, and relationship-building skills.
- Bachelor’s degree preferred, or equivalent experience.
- Willingness to travel regionally (30–50%).
Compensation & Benefits
- Base Salary: $90,000–$110,000
- Annual Bonus: Performance-based
- Benefits: Health, dental, vision, 401(k) with match, PTO
- Opportunity to make a meaningful impact in a fast-growing, entrepreneurial organization
Tiello LLC is a Right-to-Work employer and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Apply now
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