Commercial HVAC Service Manager
Position: Commercial HVAC Service Manager
Location: Danville, CA (Supporting the Bay Area)
Pay Range: Competitive Base Salary + Annual Performance Bonus
Benefits:
- Comprehensive medical, dental, vision, and life benefits
- 401(k) with company match
- Annual performance bonus
- Company vehicle & fuel card
- Company-paid laptop and mobile phone
- Paid holidays and paid time off
- OEM factory training and professional development
- Career advancement opportunities
- Stable, growing organization supporting mission-critical facilities
Tiello has partnered with a rapidly growing commercial mechanical contractor specializing in mission-critical HVAC systems across data centers, technology campuses, healthcare facilities, industrial plants, and complex commercial buildings. As the company continues to expand its Northern California service operations, they are seeking an experienced Commercial HVAC Service Manager to lead a highly skilled service team while driving operational excellence, customer satisfaction, and long-term growth.
This is an outstanding opportunity for a technically strong leader who enjoys mentoring technicians, building high-performing teams, and supporting some of the most complex HVAC systems in the industry.
Position Overview
The Commercial HVAC Service Manager will oversee all aspects of the Bay Area service department, including field operations, technician development, customer relationships, financial performance, recruiting, and safety. This individual will provide both technical and operational leadership while ensuring exceptional service delivery across preventive maintenance, emergency service, equipment startups, repairs, and complex mechanical projects.
The ideal candidate combines deep commercial HVAC expertise with strong leadership skills and a passion for developing people and growing a world-class service organization.
Key Responsibilities
Operational Leadership
- Lead the daily operations of the commercial HVAC service department
- Oversee preventative maintenance, demand service, emergency response, startup, and repair activities
- Coordinate technician scheduling, manpower planning, and resource allocation to maximize efficiency and customer satisfaction
- Support major equipment startups, shutdowns, and critical facility outages
- Provide advanced technical support for complex field troubleshooting
Technical Leadership
Provide leadership and support for servicing:
- Air-cooled and water-cooled chillers
- Centrifugal, screw, and magnetic bearing chillers
- Air handling units (AHUs)
- Variable Air Volume (VAV) systems
- Hydronic systems
- Chilled water and condenser water plants
- Cooling towers
- Pumps and pumping systems
- Packaged rooftop units (RTUs)
- Variable Frequency Drives (VFDs)
- Building Automation Systems (BAS)
- Controls integration
- Mission-critical HVAC systems
Team Development
- Recruit, hire, mentor, and retain top HVAC service technicians
- Conduct field ride-alongs, performance evaluations, and coaching
- Develop technician training and apprenticeship programs
- Foster a culture centered around accountability, professionalism, safety, and continuous improvement
Customer & Business Development
- Build and maintain long-term customer relationships
- Participate in customer meetings and project planning
- Support development of service agreements and long-term maintenance partnerships
- Resolve escalated customer concerns professionally and efficiently
- Partner with sales teams to identify retrofit and service growth opportunities
Financial & Operational Performance
- Manage departmental profitability and operational performance
- Monitor labor utilization, technician productivity, overtime, gross margin, and revenue forecasting
- Review job costing and labor reporting
- Support pricing strategies for repairs, service agreements, and projects
Safety & Compliance
- Promote a strong safety culture throughout the service organization
- Ensure OSHA compliance and adherence to company safety standards
- Conduct safety meetings, field audits, and customer-specific compliance reviews
Required Qualifications
- 10+ years of commercial HVAC service experience
- 5+ years of leadership or service management experience
- Extensive experience servicing complex commercial mechanical systems
- Strong troubleshooting background with large-tonnage HVAC equipment
- Deep understanding of hydronic systems, chilled water plants, and central plant operations
- Experience with Building Automation Systems (BAS) and controls integration
- Proven success recruiting, mentoring, and developing service technicians
- Excellent leadership, communication, and organizational skills
- Valid California Driver`s License
Preferred Qualifications
- Experience supporting data centers, healthcare, or other mission-critical facilities
- Factory certifications with OEMs such as Trane, Carrier, Daikin, York, Smardt, Mitsubishi, or Johnson Controls
- Startup and commissioning experience
- Familiarity with BACnet, Modbus, and Niagara control platforms
- OSHA 30 Certification
- Associate`s or Bachelor`s degree in Mechanical Engineering, HVAC Technology, Construction Management, or a related field
Leadership Competencies
- Servant leadership mindset
- Strong technical decision-making abilities
- Exceptional coaching and mentoring skills
- Customer-first mentality
- Financial and operational acumen
- Calm, solutions-oriented leadership under pressure
- Strong planning and organizational skills
- Continuous improvement mindset
Physical & Work Environment Expectations
- Ability to travel throughout Northern California (approximately 30%)
- Combination of office, field, and customer site environments
- Ability to access rooftops, mechanical rooms, and active construction or operational facilities
- Comfortable supporting technicians in the field during critical service events
This is a unique opportunity to lead one of Northern California`s premier commercial HVAC service organizations while supporting some of the region`s most technically advanced facilities. The ideal candidate is a hands-on leader who enjoys developing people, solving complex technical challenges, and driving operational excellence across a growing service team.
Applicants must be authorized to work in the U.S.
Tiello LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
INDLP
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