Department / Operations Manager – Commercial Service Division
Position: Department / Operations Manager – Commercial Service Division
Compensation: $120k - $150k + Bonuses
Location: Dallas, TX
Company Overview:
Tiello is proud to partner with a leading commercial building-envelope contractor that’s rapidly expanding across Texas. With a strong leadership team, robust backlog, and growing service portfolio, the company is investing in the right people to fuel its next phase of growth — including hiring an experienced Department / Operations Manager to lead the Houston Service Division.
Role Summary:
This is a key operational leadership role responsible for overseeing all aspects of service operations — including field productivity, crew management, job costing, scheduling, safety, and customer satisfaction. The Department Manager will work closely with executive leadership to drive efficiency, profitability, and sustainable growth within a fast-moving, well-capitalized organization.
Why This Role Is Exciting:
- Join a high-growth contractor with strong financial backing and clear leadership vision.
- Lead and scale a service division toward a $15M+ annual revenue goal.
- Collaborate directly with senior executives on performance, operations, and strategy.
- Influence hiring decisions and develop a culture of accountability and excellence.
- Long-term advancement opportunities as the company continues expanding across Texas.
Key Responsibilities:
Operational Leadership
- Oversee daily service operations including dispatching, scheduling, productivity, job costing, and profitability.
- Manage and mentor Service Superintendents, Technicians, and Coordinators to drive field performance.
- Enforce safety standards, quality control, and customer responsiveness across all projects.
Financial & Business Performance
- Own budgeting, forecasting, labor planning, and backlog management.
- Analyze project performance and implement process improvements to protect margins.
- Partner with leadership to strengthen cost controls and maximize operational efficiency.
Client & Market Strategy
- Work closely with Sales/BD teams to prioritize key accounts and support client retention.
- Assist with estimating, pricing, and proposal follow-up for ongoing service work.
- Identify opportunities to expand recurring maintenance and service contracts.
Team Development
- Recruit, train, and retain high-performing service personnel.
- Establish systems and KPIs for accountability, execution, and continuous improvement.
- Foster a strong, safety-first culture aligned with company values.
Qualifications:
- 7+ years of operations management experience within commercial roofing service or a related building-envelope trade (waterproofing, façade, or restoration).
- Proven track record managing multiple service crews and coordinating both field and office teams.
- Strong financial and business acumen — experienced with job costing, margins, and forecasting.
- Leadership mindset with the ability to drive culture, process, and performance.
- Hands-on, solutions-oriented, and thrives in a fast-growth environment.
Compensation & Benefits:
- Competitive base salary + performance-based bonus program.
- Company vehicle, fuel card, and full benefits package (medical, dental, vision, 401k).
- Primarily local travel within the Houston market to visit jobsites and customers.
Legal & EEO Language:
Tiello LLC is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
INDLP
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