Operations Administrator
Job Title: Franchising Operations Administrator – Charlotte, NC (On-site)
Location: Charlotte, NC (On-site)
Compensation: $65,000–$75,000 + annual bonus
Benefits: Medical, Dental, Vision, 401(k) with match, and PTO
Tiello is partnered with an established Restoration company in their search for a Operations Administrator for their Charlotte, NC location.
As a Franchising Operations Administrator, you will support the day-to-day administrative and operational needs, working closely with the VP of Operations and cross-functional teams including Operations, Marketing, Training, and Reconstruction. This role ensures smooth internal coordination, accurate reporting, effective communication, and consistent support for franchise partners in a fast-paced, multi-unit franchise environment.
Key Responsibilities:
• Provide administrative support to senior operations, marketing, reconstruction, and training leadership
• Coordinate schedules, meetings, agendas, notes, and follow-up across departments
• Prepare operational reports, presentations, training materials, and internal communications
• Maintain franchise and operational data, including monthly audits and system oversight
• Support franchise onboarding, training initiatives, marketing communications, and special projects
• Manage office administration, vendor coordination, and internal systems access
Qualifications:
• 2–4 years of administrative or operations experience, preferably in a franchise or multi-unit environment
• Strong organizational, communication, and multitasking skills
• Experience with cloud-based systems, CRM, or franchise platforms (e.g., FranConnect) preferred
• Ability to support cross-functional teams and manage multiple priorities effectively
Applicants must be authorized to work in the U.S.
Tiello is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
INDESJ
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