Service Manager
Job Title: Service Manager
Location:Phoenix, AZ
Compensation:Base Salary + Bonus (commensurate with experience)
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Vehicle or allowance
- PTO and paid holidays
Company Overview:
A well-established mechanical service provider supporting commercial and industrial clients across multiple sectors including healthcare, manufacturing, education, and commercial facilities. Known for delivering high-quality service, long-term client relationships, and a strong operational infrastructure.
Role Summary:
The Service Manager will oversee a team of technicians and dispatchers responsible for emergency service, preventative maintenance, retrofits, and upgrades. This individual will drive profitability, operational efficiency, and customer satisfaction while ensuring safety and compliance across all service operations.
Project Type:
Commercial and industrial service, maintenance, retrofit, and upgrade work across HVAC, mechanical, and plumbing systems.
Job Responsibilities:
- Lead and manage service technicians and dispatch teams to ensure efficient field operations
- Drive labor productivity and optimize resource allocation across all jobs
- Maintain accountability for gross profit performance and budget targets
- Oversee job costing, billing, and closeout to ensure strong cash flow
- Ensure proper staffing levels to control labor costs and maximize efficiency
- Audit and validate service work orders and documentation for accuracy and compliance
- Ensure timely response to customer service calls and resolve issues effectively
- Support sales efforts through customer insights, relationship management, and service retention strategies
- Train, mentor, and develop staff to improve performance and technical capabilities
- Forecast workforce needs, labor requirements, and operational capacity
- Manage scheduling, resolve conflicts, and ensure on-time project completion
- Ensure compliance with mechanical codes, standards, and permitting requirements
- Promote a strong safety culture and enforce safety protocols
- Lead operational meetings and provide reporting and recommendations to leadership
Qualifications / Requirements:
- Associate’s degree in Construction, HVAC, or related field required
- Bachelor’s degree preferred
- 4+ years of experience in HVAC, mechanical, or plumbing systems
- 2+ years of leadership experience managing teams
- Strong understanding of job costing, budgeting, and financial performance
- Knowledge of customer service principles and client relationship management
- Ability to evaluate energy savings and prepare financial justifications
- Strong communication skills with the ability to adapt to different audiences
Legal & EEO:
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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