Service Superintendent
Job Title: Service Superintendent (Commercial Roofing)
Location: Morganville, New Jersey
Compensation & Benefits
• Base Salary: $80,000 – $95,000
• Performance Bonus & Commission Opportunities
• Medical Benefits
• Paid Time Off & Holidays
• Company Vehicle & Gas Card
• Company iPhone, Laptop, and/or iPad
• Professional Development & Industry Training
• Certifications & Career Growth Opportunities
Company Overview
Our client is a family-owned commercial roofing contractor serving building owners, property managers, facility managers, and developers throughout New Jersey. They specialize in commercial roof repairs, replacements, installations, and preventative maintenance programs, building long-standing relationships with clients through reliable service and technical expertise.The company prides itself on a people-first culture focused on teamwork, accountability, and continuous improvement. Their goal is to create an environment where employees are empowered to grow professionally while delivering exceptional results for clients.
Due to continued growth, they are seeking a Service Superintendent to lead the service department’s field operations while ensuring roofing service projects are completed safely, efficiently, and to the highest quality standards.
Position Overview
The Service Superintendent will oversee daily commercial roofing service operations, manage service crews, and ensure service projects are executed efficiently while maintaining strong customer relationships.This role acts as the bridge between the field and the office, coordinating crews, schedules, materials, and service requests while maintaining accountability for quality, safety, and department performance.The ideal candidate is a hands-on leader with strong commercial roofing service experience, capable of diagnosing roofing issues, leading technicians in the field, and maintaining high levels of customer satisfaction.
Key Responsibilities
• Lead, manage, train, and support commercial roofing service technicians to ensure productivity, accountability, and high-quality workmanship
• Provide roving field supervision, offering hands-on technical guidance and quality control across multiple service jobs
• Enforce safety compliance, conduct safety trainings, and uphold OSHA standards across all service operations
• Maintain strong client relationships by providing clear communication and ensuring a positive service experience
• Manage service trucks, tools, materials, and equipment including inventory tracking and maintenance
• Perform roof inspections and field assessments for both existing clients and new service opportunities
• Diagnose roofing issues, leaks, and system failures while developing appropriate repair solutions
• Estimate service work and prepare repair proposals for clients
• Oversee service work orders from intake through completion, including scheduling, logistics, and execution
• Track labor productivity, job costing, and service department profitability
Qualifications
• Strong background in commercial roofing service, repair, and maintenance
• Proven experience leading field crews and managing service operations
• Strong knowledge of commercial roofing systems and ability to diagnose roof leaks, failures, and repair solutions
• Ability to perform roof inspections and field assessments
• Strong organizational, communication, and problem-solving skills
• Experience managing multiple service jobs and shifting priorities
• Understanding of job costing, labor tracking, and service department profitability
• Working knowledge of OSHA safety standards and compliance
• Comfortable interacting directly with customers and preparing service estimates
• Proficiency with service management software, mobile field applications, and Microsoft Office
• Self-motivated, solutions-oriented, and capable of making sound decisions in the field
Legal & EEO Language:
Tiello LLC is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
INDLP
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