Service Support Administrator
Job Title: Service Support Administrator
Location: Lehigh Valley, PA
Compensation: $45,000-$55,000 year
Benefits:
- Full medical insurance
- Dental and vision coverage
- Company 401(k) retirement plan
- Tuition reimbursement
- Paid time off and holidays
- Ongoing training and professional development opportunities
- Growth opportunities within a stable and growing organization
Company Overview:
Tiello is partnered with a leading Fire Suppression Contractor specializing in fire suppression, fire alarm, and sprinkler systems in their search for a Service Support Administrator to support the Service Department and ensure operational efficiency, accurate documentation, and exceptional customer service.
Role Summary:
The Service Support Administrator is responsible for directly assisting the Service Department Manager with the review, coordination, and processing of service-related activities. This role requires strong organizational skills, attention to detail, and the ability to manage multiple workflows simultaneously while maintaining high standards of accuracy and customer service.
The ideal candidate will have 3–5 years of experience in customer service or business administration and thrive in a fast-paced service environment.
Department Focus:
- Fire suppression systems
- Fire alarm systems
- Sprinkler systems
- Service inspections and maintenance
Job Responsibilities:
- Assist the Service Department Manager with daily service-related activities to ensure departmental efficiency and customer satisfaction
- Review and audit work orders, inspection reports, and timekeeping records for accuracy and completion
- Research and resolve discrepancies related to work orders, field reports, and documentation
- Communicate with service managers, field technicians, service administrators, and internal departments to gather and distribute required information
- Facilitate workflow between field teams and administrative staff to ensure timely billing and documentation processing
- Submit and track required paperwork for customers and vendors
- Maintain service vendor accounts and reconcile customer agreements, payments, and vendor billing monthly
- Ensure compliance with documentation requirements across service management platforms and third-party systems
- Provide backup support for generating purchase orders for materials, rentals, subcontractors, and equipment
- Maintain integrity of service management databases and recordkeeping systems
- Assist with job cost reviews and provide service profitability reporting
- Generate and analyze monthly reports including Over/Under Reports, Capacity Reports, Work-in-Progress Reports, Inventory Reports, and Truck Inspection Reports
- Answer incoming customer calls and respond to requests for information
- Adhere to company policies and procedures
Qualifications/Requirements:
- High School Diploma or GED required
- 3–5 years of experience in customer service or business administration
- Strong verbal and written communication skills
- Ability to manage multiple processes with minimal supervision
- Proficiency in Microsoft Office and general office/accounting practices
- Strong organizational and problem-solving skills
- Eligibility to work in the U.S.
Preferred Qualifications:
- Associate degree in Business or related field
- Experience with Sage software
- Prior experience in fire protection, suppression, alarm, or sprinkler service environments
Tiello LLC is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Apply now
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Mark Best
mark@tiello.comLatest Openings
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