Commercial Roofing Service Manager

Location

Charlotte, North Carolina

Salary

$80k/year - $115k/year

Apply now

Job Title: Commercial Roofing Service Manager

Location: Charlotte, NC

Compensation: $80,000 – $115,000 Base

Bonus (typically based on service department revenue, margin, and client retention)

Benefits:

Company vehicle or allowance (depending on client)
Laptop, phone, and all necessary service department tools
Medical, dental, vision insurance
401(k) with company match
Paid time off & paid holidays
Ongoing training, certifications, and internal advancement opportunities

Company Overview:

Tiello is partnered with a well-established Commercial Roofing Contractor based in the Charlotte, NC region in their search for a Commercial Roofing Service

Department Manager to lead and grow their service division across Maryland and the surrounding markets.

This contractor is known for strong client relationships, repeat business, and a solid reputation in TPO, PVC, EPDM, metal, coatings, and leak investigation/repair.

Role Summary:

The ideal candidate will have 5+ years of commercial roofing service experience (with at least 2+ years in leadership) and will be responsible for managing service crews, estimating service work, overseeing department financials, and ensuring exceptional client satisfaction. This role is perfect for someone who understands service operations and wants to build and scale a high-performing department.

Project Type:

Commercial reroofs & repairs
Leak investigation
Preventative maintenance programs
Emergency service
Coatings & roof restoration
Service-level waterproofing

Job Responsibilities:

Oversee all daily operations of the service department, including scheduling, dispatching, and crew performance
Estimate service repairs, leak calls, inspections, and small reroof scopes
Manage 3–8 service technicians and foremen across multiple projects
Conduct roof inspections and create repair scopes for clients
Develop maintenance program proposals and client-facing presentations
Monitor department P&L, invoicing, margins, and financial performance
Ensure safety compliance, QA/QC, and proper documentation on all service jobs
Build and maintain strong relationships with property managers, owners, and facility teams
Review completed work for quality and ensure timely closeout of service tickets
Lead weekly service meetings and provide ongoing training to field staff
Support business development through site visits, reporting, and customer follow-up

Qualifications/Requirements:

5+ years of commercial roofing service experience
2+ years of leadership experience (Service Manager, Service Supervisor, Senior Tech, or similar)
Strong background in TPO, PVC, EPDM, coatings, and leak diagnostics
Valid driver’s license and clean MVR
Ability to pass background/drug screen
Eligible to work in the U.S.
Strong customer service and communication skills
Ability to estimate service work confidently and accurately

Legal & EEO Language:

Tiello LLC is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Apply now

BACK TO OPENINGS

Caitlin Burke

caitlin@tiello.com

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