HVAC Service Manager

Tiello has partnered with a leading Mechanical Contractor that is looking for a HVAC Service Manager will oversee and manage both residential and commercial service operations, ensuring timely, efficient, and high-quality HVAC system installations, repairs, and maintenance. This role requires a dynamic leader capable of supervising a team of technicians, providing excellent customer service, managing client relationships, and ensuring safety and regulatory compliance.

The ideal candidate will have extensive HVAC experience, a deep understanding of residential and commercial systems, and strong leadership skills to foster a productive and efficient team.

Key Responsibilities:

1. Operations Management:

• Oversee daily HVAC service operations, ensuring that both residential and commercial projects are completed on time and within budget.
• Schedule and dispatch service technicians to residential and commercial job sites based on skill, availability, and job priority.
• Ensure that the team follows all procedures for quality control, safety, and customer service excellence.
• Develop and implement strategies to increase service efficiency, improve performance, and reduce downtime.

2. Team Leadership & Development:

• Manage and lead a team of HVAC technicians, providing guidance, mentorship, and support to ensure a high level of performance.
• Conduct regular performance evaluations and provide coaching to ensure technicians are skilled, knowledgeable, and continuously improving.
• Hire, train, and onboard new technicians to support growth in both residential and commercial sectors.
• Facilitate ongoing professional development and certification training for the team.

3. Customer Service & Client Relations:

• Serve as the primary point of contact for key residential and commercial clients.
• Build and maintain strong, long-term relationships with customers by ensuring their needs are met and resolving any service issues quickly and effectively.
• Conduct regular follow-ups to ensure customer satisfaction and address any service concerns.
• Promote preventative maintenance programs to clients to maximize system efficiency and minimize emergency calls.

4. Budgeting & Financial Management:

• Prepare and manage the service department budget, tracking expenditures and ensuring cost-effective operations.
• Monitor and report on service profitability, identifying opportunities for improvement or cost savings.
• Ensure proper inventory management for service parts and equipment, including ordering and restocking as needed.

5. Quality Control & Compliance:

• Ensure that all service work meets or exceeds company standards, industry regulations, and customer expectations.
• Maintain knowledge of current HVAC industry codes, standards, and local regulations to ensure compliance.
• Ensure all team members adhere to safety protocols, using personal protective equipment (PPE) and maintaining a safe work environment.
• Perform quality control inspections and provide feedback to technicians when needed.

6. Reporting & Documentation:

• Maintain accurate records of service activities, including maintenance schedules, work orders, and customer feedback.
• Provide regular reports to upper management on service department performance, including financials, customer satisfaction, and technician performance.
• Assist with the development and maintenance of operational manuals, best practices, and service procedures.

Qualifications:

• Experience:
• Minimum of 5 years of experience in HVAC services, including both residential and commercial.
• At least 2 years of experience in a management or supervisory role.
• Strong understanding of HVAC systems, troubleshooting, installation, and maintenance processes.
• Certifications:
• EPA 608 Certification (Universal) required.
• NATE Certification preferred.
• HVAC or Mechanical Trade School diploma or equivalent preferred.
• Additional certifications in refrigeration, electrical, or specialized systems a plus.
• Skills:
• Strong leadership and team-building skills.
• Exceptional problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proven ability to manage budgets, inventory, and financials.
• Ability to work well under pressure and manage multiple projects simultaneously.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficient in HVAC software, service management tools, and basic office software (e.g., Microsoft Office, Google Workspace).
• Physical Requirements:
• Ability to lift and carry heavy equipment, tools, and materials as required.
• Comfort working in varying weather conditions and job site environments.

Working Conditions:

• This position may require on-call hours or after-hours availability for emergency services.
• Occasional travel to job sites and meetings, primarily within the service area.
• Physical labor is required, including lifting heavy equipment, bending, and standing for extended periods.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Company vehicle, phone, and tools provided.
• Continuing education and training opportunities.



Applicants must be authorized to work in the U.S. Tiello LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.